FAQs About Lotte Hotel Seoul: The Ultimate Guidebook for Hotel Guests

Last Updated on June 9, 2024 by HB

Welcome, travelers to Korea! Are you considering a stay at the Lotte Hotel Seoul (★★★★★ 5 Star), situated in Seoul, Korea? Or perhaps you’ve already secured your reservation? Then you’ve landed at the right place on my blog!!

FAQs About Lotte Hotel Seoul

Building on my last post Lotte Hotel Seoul’ Reviewed by a Korean: Prices, Amenities, and More, where I compiled everything about the hotel, today I’ve gathered some of the most frequently asked questions about the hotel to help satisfy your curiosity. Rest assured, I’ve done my homework to make sure this information will be of great assistance to those who crave the details! 😎

Alright, let’s dive in!!! 🚀

1. Location & Address

A: Lotte Hotel Seoul is centrally located in the heart of Seoul, South Korea, specifically in the Jung-gu district on Euljiro. This prime location offers easy access to Seoul’s major sightseeing spots such as Myeong-dong, Euljiro, and Cheonggyecheon. Additionally, key attractions like Lotte Department Store, Lotte Duty Free, Deoksugung Palace, Seoul Plaza, and the bustling Myeong-dong shopping district are all within a 5-minute walking distance, making it an ideal place for tourists.

The exact address of Lotte Hotel Seoul is:

Lotte Hotel Seoul boasts excellent transport links as it is directly connected to Euljiro 1-ga subway station, making it very convenient for guests to use public transportation. The area around the hotel offers a wide range of shopping and entertainment options, providing plenty of activities for visitors.

2. Check-in/Check-out Time

A: At Lotte Hotel Seoul, guests can check in any time after 3:00 PM. The check-out time is by 11:00 AM, ensuring that guests have ample time to gather their belongings and vacate the room by that time. These check-in and check-out times are in line with standard hotel practices.

Lotte Hotel Seoul also offers extended check-out services for the convenience of its guests. If you require early check-in or late check-out, it is advisable to contact the hotel reception in advance to confirm availability.

3. Hotel Contact

A: There are several ways to contact Lotte Hotel Seoul. The most direct method is by phone.

Main Phone Number: +82-2-771-1000

Fax Number: +82-2-773-4910

For reservations, you can contact: Reservation Phone Number: +82-2-759-7311~5

You can also reach out via email: Email: rsv.hotel.seoul@lotte.net

For more detailed information, visit the official website of Lotte Hotel Seoul. The official website provides answers to various inquiries, along with hotel location, transportation guidance, and information about nearby attractions.

4. Transportation

A: Lotte Hotel Seoul is centrally located, offering various transportation options. Here are some of the best ways to reach the hotel from Incheon International Airport:

1. Airport Railroad Express (AREX) The AREX is one of the fastest ways to get from Incheon International Airport to Seoul Station. The Express Train takes 45 minutes and costs 9,500 KRW for adults, while the All Stop Train takes about 60 minutes and costs between 4,150 KRW and 4,750 KRW. From Seoul Station, you can transfer to Subway Line 1 and get off at City Hall Station, from where the hotel is within walking distance​ (The Soul of Seoul)​​ (Klook)​.

2. KAL Limousine Bus The KAL Limousine Bus is a convenient and comfortable option that takes you directly from the airport to Lotte Hotel Seoul. The fare is approximately 15,000 KRW, and the journey takes about 60-90 minutes. Bus stops are located at Exit 4 and 9 of Terminal 1 and B1 of Terminal 2 at the airport​ (TripAdvisor)​​ (Klook)​.

3. Taxi Taxis offer a convenient but more expensive option, with a journey time of around 60 minutes depending on traffic. The fare is approximately 44,000 KRW, plus an additional airport fee​ (The Soul of Seoul)​.

4. Subway You can take the AREX to Seoul Station and then transfer to Subway Line 2, getting off at Euljiro 1-ga Station. This method is cost-effective but requires a transfer and a bit more effort, taking about 70 minutes in total​ (TripAdvisor)​​ (Klook)​.

5. Shuttle Bus

A: Lotte Hotel Seoul offers a free shuttle bus service that operates between the hotel and popular destinations such as Insadong and Namdaemun. This service runs 10 times a day, providing convenience for guests to easily access these major attractions in Seoul​ (LOTTE HOTELS & RESORTS)​​ (TripAdvisor)​.

Additionally, there are airport limousine buses available for convenient transportation from Incheon International Airport and Gimpo International Airport to Lotte Hotel Seoul. These buses stop right in front of the hotel, and tickets can be purchased at the hotel’s front desk​ (LOTTE HOTELS & RESORTS)​.

FAQs About Lotte Hotel Seoul: Shuttle Bus

For detailed information and the shuttle timetable, please visit the official website of Lotte Hotel Seoul.

6. Breakfast

A: Lotte Hotel Seoul offers a variety of breakfast options. The most notable breakfast venue is the ‘La Seine’ buffet restaurant. ‘La Seine’ is an upscale buffet restaurant that serves around 200 different dishes. Breakfast is served from 6:30 AM to 10:00 AM.

FAQs About Lotte Hotel Seoul: breakfast

Breakfast Prices:

  • Adults: 70,000 KRW
  • Children: 40,000 KRW

In addition to ‘La Seine’, guests can enjoy breakfast at other hotel restaurants, such as the ‘Peninsula Lounge & Bar’, which offers a more casual breakfast setting.

For more detailed information, visit the official website of Lotte Hotel Seoul.

7. Nearby Restaurants

A: For this part, you can refer to my previous 3 posts. These are posts that I really put my heart and soul into. You can trust and read them 🙂

7-1. Best Dining Spots Near ‘Lotte Hotel Seoul Executive Tower’: Chosen by Koreans! #1/3: Korean Cuisine, Japanese Cuisine, Chinese Cuisine

Buam Chicken BBQ (부암닭구이): Korean BBQ Restaurant

Address21 Eulji-ro 3-gil, Jung-gu, Seoul (서울 중구 을지로3길 21 부암닭구이)
Operating HoursMonday-Friday: 11:00 – 22:00 (Break Time: 14:00 – 16:30) / Saturday: 15:00 – 22:00 / Sunday: Closed
Phone Number+82-0507-1438-6691
ConvenienceSuitable for groups, Take-out, Reservations, Separate men/women restrooms
DescriptionBuam Chicken BBQ is a char-grilled chicken specialty restaurant. We offer fresh grilled chicken and unique parts of the chicken. We use the finest coffee tree charcoal and grill as soon as you order. (350 characters)
ReviewsRating: 4.36, Visitor Reviews: 780, Blog Reviews: 521

7-2. Best Dining Spots Near ‘Lotte Hotel Seoul Executive Tower’: Chosen by Koreans! #2/3: Asian Cuisine, Western Cuisine, Snacks or Street Food

Tum Tum (땀땀): Vietnamese Cuisine

Address81 Namdaemun-ro, Jung-gu, Seoul, Lotte Department Store Main Branch B1 (서울 중구 남대문로 81 롯데백화점 본점 지하1층)
Phone Number+82-02-726-4024
HoursMon-Thurs: 10:30 – 20:00, Fri-Sat: 10:30 – 20:30, Sun: 10:30 – 20:30
FacilitiesAvailable for groups, Parking, Valet parking, Take-out, Separate bathrooms for men and women
DescriptionAt Tum Tum, we offer traditional Vietnamese royal health food recipes. Our pho is prepared with selected beef and bone broth, slowly simmered for 24 hours. We also introduce a variety of new Vietnamese health foods in Korea.

7-3. Best Dining Spots Near ‘Lotte Hotel Seoul Executive Tower’: Chosen by Koreans! #3/3: Cafe, Bar, Convenience Store

Beer Halle Eulji Branch (비어할레 을지점): Pub

Address34 Eulji-ro 3-gil, Jung-gu, Seoul, 1st Floor Sanda Building (서울 중구 을지로3길 34 산다빌딩 1층)
Business HoursMon – Fri: 15:00 – 23:30 (Last order at 22:45), Sat: 15:00 – 23:00 (Last order at 22:15), Sun: Closed
Phone Number+82-02-777-7051
AmenitiesPackaging, Separate Restrooms for Men and Women, Group Use Available
DescriptionThe first draft beer specialty store in South Korea.
MenuChive Kimchi (4,000 KRW), Smoked Pig’s Feet (22,000 KRW), Schweinshaxe (32,000 KRW), Seafood Cheese Tteokbokki (22,000 KRW

※ The Lotte Hotel Seoul Executive Tower is located almost in the same place as the Lotte Hotel Seoul.

8. Amenities

A: Lotte Hotel Seoul provides a variety of amenities in its guest rooms. These include a desk, mini-bar, and safe, and the private bathroom comes with a shower, with bathrobes and slippers provided. 

FAQs About Lotte Hotel Seoul: amenities

However, as part of the ‘Re:think’ campaign for environmental protection, toothbrushes, toothpaste, razors, and shaving gel are not providedThese essentials are available for purchase at the hotel, with prices ranging approximately from KRW 2,000 to KRW 3,000. This initiative is a step towards sustainability, asking guests to join in making small changes for a better future. 

9. Nearby Coin Laundry

A: The nearest coin laundry from the ‘Lotte Hotel Seoul’ is ‘Laundry Today Gwanghwamun Self-Laundry(런드리투데이 광화문셀프빨래방)‘이다. It is located approximately 647m from the hotel and takes about 11 minutes to reach on foot.

Laundry Today Gwanghwamun Self-Laundry (런드리투데이 광화문셀프빨래방) : Coin Laundry

AddressB105-1, Basement 1, 19 Jong-ro, Jongno-gu, Seoul (서울 종로구 종로 19 지하1층 비105-1호)
Directions235 meters from Exit 1 of Jonggak Station
LocationIn the basement of Le Meilleur Jongno Town 1, next to Namdomiga Bonjuk
Operating Hours24 hours, open year-round
Phone Number+82-10-7160-2434
Laundry PriceWashing (20kg): 5,000 KRW
Drying PriceDrying (25kg): 5,000 KRW
Pickup/Delivery3,000 KRW
DescriptionCoin laundry using the latest commercial-grade washing machines, ensuring perfect and clean laundry. Gwanghwamun branch opening event in progress! Free delivery for orders over 20,000 KRW.

FAQs About Lotte Hotel Seoul: nearby coin laundry
Green Circle: Hotel / Red Circle: Coin Laundry / Blue solid line: Optimal Route / Grey Solid Line: Detour

10. Nearby Convenience Store

A: There is no convenience store inside the hotel, but there is one a 4-minute walk away. The information about the convenience store is as follows:

GS25 New Euljiro Entrance Branch Convenience Store (GS25 뉴을지로입구점편의점)

Address42 Eulji-ro, Jung-gu, Seoul (서울 중구 을지로 42)
Directions64 meters from Exit 1 of Euljiro Entrance Station
Operating HoursPlease update the operating hours
Phone Number+82-080-999-5425
FAQs About Lotte Hotel Seoul: nearby convenience store
Green Circle: Hotel / Red Circle: Convenience Store / Blue solid line: Optimal Route / Grey Solid Line: Detour

11. Nearby Bank or ATM

A: Inside Lotte Hotel Seoul, there is a Shinhan BankAdditionally, there is a 24-hour ATM within the hotel building for your convenience. There are also several banks and ATMs located in the vicinity of the hotel.

12. Swimming Pool

A: Lotte Hotel Seoul features an indoor swimming pool available for guests from 6 AM to 10 PM. Please note that the pool is closed on the last Monday of every month. Access to the swimming pool is complimentary for guests staying at the hotel and Fitness Club members. A swimming cap is required for pool access, which can be rented at the Fitness Club reception. 

Here are some swimming pool tips:

  • Free rental of life jackets for children is available.
  • If you don’t have a swimming cap, you can also rent one for free.
  • The swimming pool is located within the Fitness Club on the 4th floor of the Main Tower of Lotte Hotel Seoul.
  • Operating hours are from 06:00 to 22:00, with regular closures on the last Monday of every month.

13. Fitness Center

A: Lotte Hotel Seoul features a fitness center available for use from 6 AM to 10 PM. Please note that the center is closed on the last Monday of every month. Access to the fitness center is complimentary for guests staying at the hotel and Fitness Club members. Parking is free for up to 5 hours per day for members and hotel guests. Guests must be 17 years or older to enter. For detailed information on usage and any applicable fees, please visit the Lotte Hotel Seoul official website.

FAQs About Lotte Hotel Seoul: fitness center

14. Spa

A: Lotte Hotel Seoul features the ‘Sulwhasoo Spa’, which offers a range of treatments combining modern facilities with the wisdom of Asian traditions. The spa provides various treatments such as the Signature Ginseng Touch, Intensive Ginseng Journey, facial treatments, and body care.

Hours of Operation:


  • The fees vary depending on the treatment program. For instance, the ‘Signature Ginseng Touch’ starts at approximately 150,000 KRW, with more premium treatments available at higher rates. For detailed pricing, you can visit the Sulwhasoo Spa official website​ (LOTTE HOTELS & RESORTS)​​ (Sulwhasoo)​.

15. Cooking Facilities

A: Guests are not allowed to cook in their rooms at Lotte Hotel Seoul. The hotel rooms do not come equipped with kitchen facilities, and for safety and hygiene reasons, cooking in the rooms is prohibited. However, the hotel offers a variety of dining options within its premises, including the upscale buffet restaurant ‘La Seine’ and the French cuisine restaurant ‘Pierre Gagnaire Seoul’, among others. Additionally, room service is available for guests who prefer dining in their rooms.

16. Business Facilities

A: Lotte Hotel Seoul offers a variety of business facilities for its guests. The Business Center, located on the 1st floor, provides all necessary facilities including desktop computers, color laser copy machines, scanners, and laptopsAdditionally, the 31st floor of the Main Tower features a total of 4 meeting rooms, including 2 large conference rooms that can accommodate up to 22 people, making it an ideal space for business meetings or small conferences.

17. Pet Policy

A: Pets are not allowed at Lotte Hotel Seoul. The hotel’s policy strictly prohibits pets in guest rooms to ensure the comfort and hygiene of all guests. If you are traveling with pets, it is advisable to find nearby pet-friendly accommodations.

18. Nearby Attractions & Activities

A: Near Lotte Hotel Seoul, there are numerous attractions and activities that offer enjoyment to visitors Gwanghwamun Square serves as a historic center in Seoul, hosting various cultural events and festivals.

Bukchon Hanok Village allows you to experience the traditional beauty of Korea, with opportunities to stay in a Hanok and stroll through picturesque streets

You can also try your hand at traditional natural dyeing at the Haneulmulbit Institute of Traditional Natural Dyeing, and learn about the history of Korean literature at the Hahn Moosook Literature Museum

Additionally, places like Myeongdong Shopping StreetDeoksugung Palace, and Cheonggyecheon Stream are nearby, offering a blend of shopping and culture.

19. Cancellation & Refund Policy

A: The cancellation policy for Lotte Hotel Seoul is as follows: Starting from April 15, 2024, reservations can be cancelled or changed without penalty until 6:00 PM, 3 days prior to the check-in date. Any cancellations or changes made after this period will incur a penalty fee equivalent to one night’s stay. For detailed information on the conditions under which refunds are possible, please refer to the Lotte Hotel Seoul official website.

20. Reviews & Ratings

A: Previous guests have generally given positive reviews about their stay at Lotte Hotel Seoul. On Tripadvisor, guests have praised the hotel for its location, cleanliness, and service, particularly appreciating its convenient location in the Myeongdong area, which is rich in transportation options and shopping and entertainment opportunitiesAgoda reviews echo similar sentiments, with guests expressing satisfaction with the hotel’s comfortable rooms and quality, as well as the friendly staff. However, some guests have noted that the prices can be somewhat high and that the room lighting is on the darker side. 

21. First-Hand Experiences & Photos

A: My previous post includes photos and genuine reviews from actual guests at the hotel. If you’re curious, do check out the link below!

Here is one of the actual customer reviews of Lotte Hotel Seoul that was previously introduced in the above blog post.

Best Review: “Lotte Hotel Seoul – A delicious breakfast at a 5-star hotel with a swimming pool”

Summary of the Blog Post

Today I’d like to introduce you to Lotte Hotel Seoul located in Myeongdong. This hotel is conveniently connected directly to Euljiro Entrance Station making it an excellent location for travellers. What made me decide to visit this hotel was hearing the phrase “Lotte is serious about food and beverages.”

One of the major attractions of Lotte Hotel is its club lounge which provides more extensive services than the standard rooms including breakfast, afternoon tea and unlimited alcohol.

The hotel consists of two buildings – the Main Tower and Executive Tower. On this occasion, I stayed in the Main Tower but I’m eager to experience the Executive Tower next time.

The rooms are spacious and boast a view of Namsan Tower. The swimming pool and sauna facilities are well-maintained and club lounge guests can use the sauna for free.

The sincerity of Lotte Hotel Seoul in terms of food and beverages was impressive. From afternoon tea to happy hour, a variety of menus were provided, and breakfast was delicious.

If you’re looking for a 5-star hotel in Seoul with an excellent club lounge, I highly recommend Lotte Hotel Seoul!

Source: https://blog.naver.com/foresten/223017982439
Best Review: Lotte Hotel Seoul

Best Review: Lotte Hotel Seoul

Best Review: Lotte Hotel Seoul

22. Additional Information

A: Before your stay at Lotte Hotel Seoul, there are some important details and helpful tips you should be aware of. First, be mindful that some facilities may be closed on the last Monday of every month. Second, complimentary Wi-Fi is available in all rooms and facilities. Third, while there are no vending machines in the hotel, there are several convenience stores within walking distanceFourth, there are no coin-operated laundry facilities in the hotel, so you may want to use nearby self-service laundromats if neededLastly, the hotel offers various packages and promotions, so it’s beneficial to check the official website for current special offers before booking

We've done our best to compile the most up-to-date and accurate information, but some details might be different due to changes in the hotel's policies or errors in data collection. Please bear this in mind when using this as a reference for your hotel stay.

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