FAQs About Grand Hyatt Seoul: The Ultimate Guidebook for Hotel Guests

Last Updated on June 8, 2024 by HB

Welcome, travelers to Korea! Are you considering a stay at the Grand Hyatt Seoul (★★★★★ 5 Star), situated in Seoul, Korea? Or perhaps you’ve already secured your reservation? Then you’ve landed at the right place on my blog!!

Building on my last post “Grand Hyatt Seoul’ Reviewed by a Korean”, where I compiled everything about the hotel, today I’ve gathered some of the most frequently asked questions about the hotel to help satisfy your curiosity. Rest assured, I’ve done my homework to make sure this information will be of great assistance to those who crave the details! 😎

Alright, let’s dive in!!! 🚀

1. Location & Address

A: ‘Grand Hyatt Seoul’ is located in Yongsan-gu, Seoul, and the exact address is 322 Sowol-ro, Yongsan-gu, Seoul, South Korea. The hotel is conveniently situated not far from the city center, boasting beautiful views of Namsan Mountain and the Han River. It is also close to famous shopping and entertainment districts like Itaewon and Myeongdong. For more detailed information or to make a reservation, you can visit the Grand Hyatt Seoul’s official website.

2. Check-in/Check-out Time

A: Guests at ‘Grand Hyatt Seoul’ can check in starting from 3:00 PM. The check-out time is by 11:00 AM. These times are subject to change based on the hotel’s policies, so it’s a good idea to confirm closer to your arrival.

3. Hotel Contact

A: The best ways to contact ‘Grand Hyatt Seoul’ are:

You can also visit their official website for more details or to make reservations directly. For more information, visit the official hotel website.

4. Transportation

A:  There are several transportation options available near ‘Grand Hyatt Seoul’. By subway, you can take the Line 1 from Seoul Station, transfer to Line 6 at Dongmyo Station, and get off at Hangangjin StationIf you prefer a taxi, it’s about a 4-minute ride from Seoul Station1, and walking would take approximately 47 minutesFrom Incheon International Airport to Grand Hyatt Seoul, you can take the AREX train to Gongdeok Station and then transfer to a taxi or busAlternatively, you can take a bus operated by Airport Limousine Korea directly to Hannamdong, which takes about 1 hour and 30 minutes. For more detailed transportation information, you can check the transportation page of Grand Hyatt Seoul.

5. Breakfast

A1: ‘Grand Hyatt Seoul’ offers a variety of breakfast options. Guests can enjoy a breakfast buffet on the lobby floor at The Terrace, which includes a good selection of Korean and international dishes. The ginseng chicken congee and abalone congee come highly recommended.

Terrace Breakfast Hours and Prices

  • Monday to Friday: 6:30 AM to 10:00 AM
  • Saturday, Sunday, and Public Holidays: 6:30 AM to 10:30 AM
  • Adults: 65,000 KRW / Children: 32,500 KRW

Additionally, there are various dining options along the hotel’s 322 Sowol-ro food alley. You can find grilled dishes at the Steak House and Japanese specialties at Kauri, Teppan, and Tenkai. Prices for breakfast may vary, so it’s best to check the dining information at Grand Hyatt Seoul for the most accurate details.

6. Nearby Restaurants

A: I’ve gathered this list from Naver – Korea’s largest portal. It includes places loved by locals and highly praised by customers. Keeping convenience in mind, I’ve handpicked eateries and cafes located within a cozy 500m radius from ‘Grand Hyatt Seoul’.

FAQs About Grand Hyatt Seoul: nearby restaurants

6-1. La Cucina (라쿠치나): Italian Restaurant

Address10, Hoenamu-ro 44-gil, Yongsan-gu, Seoul (서울 용산구 회나무로44길 10)
Opening HoursFriday: 12:00 PM – 9:30 PM (Break time: 3:00 PM – 5:30 PM, Last order: 7:30 PM)
Saturday: 12:00 PM – 9:30 PM (Break time: 3:00 PM – 5:30 PM, Last order: 7:30 PM)
Sunday: Closed
Monday: 12:00 PM – 9:30 PM (Break time: 3:00 PM – 5:30 PM, Last order: 7:30 PM)
Tuesday: 12:00 PM – 9:30 PM (Break time: 3:00 PM – 5:30 PM, Last order: 7:30 PM)
Wednesday: 12:00 PM – 9:30 PM (Break time: 3:00 PM – 5:30 PM, Last order: 7:30 PM)
Thursday: 12:00 PM – 9:30 PM (Break time: 3:00 PM – 5:30 PM, Last order: 7:30 PM)
Phone Number+82-2-794-6006
FacilitiesReservations, Group Dining, Wi-Fi, Separate Restrooms for Men and Women

6-2. Locos BBQ (로코스비비큐) 경리단길본점: Meat, BBQ

Address83, Hoenamu-ro, Yongsan-gu, Seoul (서울 용산구 회나무로 83)
Opening HoursMon-Sun: 11:30 – 22:00 (Last Order: 21:00) <br> Closed on the 3rd Monday of each month
Phone Number+82-2-794-3234
WebsiteCatch Table
FacilitiesReservations, Group Dining, Takeout, On-site Catering, Wi-Fi
DescriptionLocos BBQ in Gyeongridan-gil is renowned for its mouth-watering barbecue platters. The restaurant offers a variety of American-style barbecue dishes that are perfect for sharing. Enjoy a cozy dining experience with friends and family.

6-3. Namuso-bab Kyungridan (나무솥밥 경리단) : Korean Cuisine

AddressSeoul, Yongsan-gu, Hoenamu-ro 13ga-gil, 33 2, 3rd floor (서울 용산구 회나무로13가길 33 2, 3층)
Operating HoursOpen now, last order at 21:00
Phone Number+82-0507-1419-7283
TV BroadcastLive Today Episode 3478, February 26, 2024, Steak Pot Rice/Mushroom Pot Rice
AmenitiesGroup use available, Reservation, Wi-Fi, Male/Female restrooms

7. Amenities

A: ‘Grand Hyatt Seoul’, in line with environmental policies, has ceased to provide disposable items such as toothbrushes, toothpaste, razors, and shaving foam free of charge as of March 29, 2024. These items are available for purchase, and the proceeds are directed through the hotel’s Social Contribution Team to support meaningful activities.

8. Laundry Service

A: Yes, ‘Grand Hyatt Seoul’ provides convenient laundry services, including dry cleaning, laundry, and ironing services, all available for an additional fee. The exact charges depend on the type of garment and the specific service required. For precise pricing details, it is recommended to contact the hotel directly. Typically, hotel laundry services are known for their convenience and quality, though they can be relatively expensive.

9. Nearby Coin Laundry

A: The nearest coin laundry to the ‘Grand Hyatt Seoul’ is ‘White365 Itaewon Haebangchon.’ It is located approximately 1.3 km from the hotel and takes about 22 minutes to reach on foot.

  • Name: White365 Itaewon Haebangchon
  • Address: 47, Sinheung-ro, Yongsan-gu, Seoul

FAQs About Grand Hyatt Seoul: Nearby Coin Laundry
Green Circle: Hotel / Red Circle: Coin Laundry / Blue solid line: Optimal Route / Grey Solid Line: Detour

10. Swimming Pool

A: Yes, ‘Grand Hyatt Seoul’ features an Olympic-sized swimming pool with stunning views of the city. The pool is available exclusively to hotel guests and gym members. During the summer, the hotel often offers special promotions and packages for pool access.

Operating Hours:

  • Indoor Pool: Open daily from 6:30 AM to 10 PM.
  • Outdoor Pool: Open seasonally, primarily in the summer.


  • Access is complimentary for hotel guests and gym members.
  • Special promotions and package rates can be found on the hotel’s website during the summer season.


  • Swimming caps are mandatory, so make sure to bring one. They are also available for purchase at the entrance!
  • You can use the pool once per night of stay (reservation required).

11. Fitness Center

Yes, ‘Grand Hyatt Seoul’ features a well-equipped fitness center with a variety of cardio and strength training equipment. The fitness center is available to hotel guests free of charge.

Operating Hours:

  • The fitness center is open 24 hours a day, allowing guests to work out at their convenience.


  • Access to the fitness center is complimentary for hotel guests. For external visitors or gym members, additional charges may apply, so it is advisable to contact the hotel directly for detailed information.

12. Spa

A: ‘Grand Hyatt Seoul’ offers a serene retreat called The Spa. The operating hours are daily from 9:30 AM to 9:30 PM, where you can indulge in a range of massages, facials, and body treatments for complete natural refreshment of the body and soul. The fees vary depending on the chosen treatment, so for the most accurate information, it’s best to check the spa information at Grand Hyatt Seoul.

13. Cooking Facilities

A: Cooking in the rooms at ‘Grand Hyatt Seoul’ is not permitted. This is a standard policy in most hotels for safety and hygiene reasons.

14. Business Facilities

A: Yes, ‘Grand Hyatt Seoul’ is equipped with a business center that features ten meeting rooms capable of seating between 6 to 16 guestsThese rooms are equipped with the latest audiovisual equipment and high-speed internet access, supported by experienced multilingual associates who can provide business, translation, and dining servicesAdditionally, the business center located on the 2nd floor offers services like printing, packing, and shipping

15. Pet Policy

A: Pets are not allowed at Grand Hyatt Seoul, with the exception of service animals that have proper documentation. This policy is in place to ensure the safety and cleanliness of the hotel for all guests. 

16. Nearby Attractions & Activities

A: Near ‘Grand Hyatt Seoul’, guests can enjoy a variety of attractions and activities:

  • Namsan Tower: Located on Namsan Mountain, this tower offers panoramic views of Seoul.
  • Gyeongbokgung Palace: A historical site with beautiful gardens and traditional architecture.
  • Han River Park: Ideal for walking or cycling along the scenic riverbanks.
  • Myeongdong: A bustling shopping district known for its boutiques, street food, and cosmetic shops.
  • Bukchon Hanok Village: A well-preserved area showcasing traditional Korean houses.

17. Booking

A: Booking a room at ‘Grand Hyatt Seoul’ can be done through various methods:

  1. Official Website: You can book directly through the hotel’s official website, which offers the latest rates, special packages, and promotions. Visit the Hyatt official website for reservations.
  2. Online Travel Agencies (OTAs): You can also book through various OTAs such as Agoda, Booking.com, and Expedia. These platforms often provide special discounts and benefits. For instance, you can book through Agoda or Booking.com.
  3. Phone Reservations: Directly calling the hotel for reservations is another option. The hotel’s phone number is +82-2-797-1234. This allows for direct inquiries and detailed information.
  4. Travel Agencies: You can book through travel agencies, which may offer package deals or business trip arrangements. This can include combined bookings for flights and accommodation with various benefits.

18. Room Types & Price

A: ‘Grand Hyatt Seoul’ offers a variety of room types, each with different amenities and price ranges. Here are some of the main room types and their approximate prices:

  1. Standard Room:
    • Equipped with basic amenities, starting at around 300,000 KRW per night.
  2. Deluxe Room:
    • Offers more space and additional amenities, with prices starting from 400,000 KRW per night.
  3. Executive Room:
    • Includes access to the club lounge and enhanced amenities, priced from 500,000 KRW per night.
  4. Suite Room:
    • Features separate living areas and luxurious interiors, with prices starting from 600,000 KRW per night.

Please note that prices can vary based on the season, booking time, and available promotions.

19. Cancellation & Refund Policy

A: The cancellation policy at Grand Hyatt Seoul may vary depending on the rate type you have booked. Typically, if you’ve booked a Member Rate or Standard Rate, you can cancel your reservation up to 24 to 48 hours before check-in for a full refund. If it’s less than 24 to 48 hours until check-in, you might still be eligible for a refund for the majority of your stay after paying a fee for one nightHowever, cancellation and refund conditions can differ based on the hotel and the specific rate confirmed, so it’s important to review the policies provided at the time of booking. For detailed information, you can check the reservation cancellation page of Grand Hyatt Seoul.

20. Reviews & Ratings

A: Reviews of ‘Grand Hyatt Seoul’ from previous guests are generally positive. Many guests have praised the excellent service provided by the hotel staff, the convenient location, and the beautiful views.

  • Positive Reviews: Guests frequently highlight the friendly and attentive staff, the beautiful winter ice skating rink, and the excellent breakfast buffet. The gym and spa facilities are also well-regarded​ (Tripadvisor)​.
  • Negative Reviews: Some guests have noted that the room decor feels outdated and that the bathrooms are quite small. There were also comments on the limited pool access times and the high prices of food and beverages​ (TripAdvisor)​​ (Agoda)​.

21. First-Hand Experiences & Photos

A: My previous post includes photos and genuine reviews from actual guests at the hotel. If you’re curious, do check out the link below!

22. Additional Information

A: Here are some important details and helpful tips about Grand Hyatt Seoul that guests should know before their stay:

  • The hotel has a no pets allowed policy and is a smoke-free facility.
  • There are six restaurantsthree bars and loungestwo cafes, a snack bar, and a poolside bar available for diverse dining and drinking options.
  • 24-hour room service is also available.
  • Surrounded by Namsan Mountain and the Han River, the hotel offers a scenic location to enjoy Seoul’s natural beauty.
  • Guests can enjoy amenities like an ice skating rink and swimming pools.
  • The hotel is located just a 10-minute drive from Seoul Station and the Myeongdong shopping district.
  • All rooms are carpeted and feature large windows providing either city or mountain views

We've done our best to compile the most up-to-date and accurate information, but some details might be different due to changes in the hotel's policies or errors in data collection. Please bear this in mind when using this as a reference for your hotel stay.

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