FAQs About Lotte Hotel Jeju: The Ultimate Guidebook for Hotel Guests

Last Updated on July 7, 2024 by HB

Welcome, travelers to Korea! Are you considering a stay at the ‘Lotte Hotel Jeju‘ (★★★★★ 5 Star), situated in Jeju Island, Korea? Or perhaps you’ve already secured your reservation? Then you’ve landed at the right place on my blog!!

I’ve compiled some of the most frequently asked questions about ‘Lotte Hotel Jeju‘ to quench your curiosity. From how to get to the hotel, to the amenities and activities available for a delightful staycation, and even the best local eateries nearby, I’ve got everything covered for you. 😎

Alright, let’s dive in!!! 🚀

1. Location & Address

Q: : Where is ‘Lotte Hotel Jeju‘ located, and what is its exact address?

A: ‘Lotte Hotel Jeju’ is located in Seogwipo-si, Jeju-do, South Korea. The exact address is as follows: 

• Address: 35, Jungmungwangwang-ro 72beon-gil, Seogwipo-si, Jeju-do, Korea (Postal Code 63535)
• Phone Number: +82-64-731-1000

For your convenience, please see the Hotel’s name and address provided here in Korean. This address may be shown to taxi drivers or used for other transportation needs.

• 제주 롯데호텔 : 제주특별자치도 서귀포시 중문관광로72번길 35 (우편번호 63535)

2. Check-in/Check-out Time

Q: What are the check-in and check-out times at ‘Lotte Hotel Jeju‘? Is it possible to arrange for early check-in or late check-out, and if so, what are the available times? Additionally, are there any associated fees for these services?

A: The check-in time at ‘Lotte Hotel Jeju’ is 2:00 PM and the check-out time is 11:00 AM. 

However, during certain periods, the check-in time may change to 3:00 PM. It is not clearly stated whether it is possible to arrange for early check-in or late check-out at this hotel, and if there are any associated fees for these services. You may need to contact the hotel directly for detailed information on this.

3. Hotel Contact

Q: Could you guide me on the best way to get in touch with ‘Lotte Hotel Jeju‘?

A: The best ways to contact Lotte Hotel Jeju are as follows:

Phone Contact

• Domestic: +82-64-731-1000
• International: +82-2-1577-0360 (main line)

Email Contact:

• For reservation-related inquiries, you can email rsv.hotel.jeju@lotte.net.

Official Website:

You can visit the official Lotte Hotel Jeju website and use the contact page to submit your inquiries.

Social Media

You can also contact the hotel through their official social media accounts.

• Facebook: Lotte Hotel Jeju Facebook
• Instagram: Lotte Hotel Jeju Instagram

4. Transportation(Including Availability of Hotel Shuttle Bus)

Q: What transportation options are available to and from Lotte Hotel Jeju? How can one get to the hotel from Jeju International Airport? Does the hotel operate its own shuttle bus service between the hotel and the airport?

A:  There are various transportation options available to and from ‘Lotte Hotel Jeju’. The most convenient way to get to ‘Lotte Hotel Jeju’ from Jeju International Airport is to use the shuttle bus service operated by the hotel.

Hotel Shuttle Bus

Lotte Hotel Jeju operates its own shuttle bus service between the hotel and Jeju International Airport. This service requires a reservation in advance. For more details on how to book this service, visit the Lotte Hotel Jeju Shuttle Bus Service.

Airport Limousine Bus

The Airport Limousine Bus No. 600 is a convenient option. It operates at intervals of about 15-20 minutes and passes through Jungmun Tourist Complex, where Lotte Hotel Jeju is located. The fare ranges from approximately 5,500 KRW to 6,000 KRW.

For detailed schedules and routes, visit the Jeju Airport Limousine Bus 600 Guide.

Taxi

Taking a taxi from the airport to Lotte Hotel Jeju takes about 50 minutes and costs between 35,000 KRW and 45,000 KRW.

Car Rental

Renting a car at the airport is another option. The hotel provides free parking facilities for guests, making it a convenient choice.

These options ensure that guests can easily and comfortably travel to and from the hotel, enjoying their stay in Jeju.

5. Availability of Luggage Storage Before Check-In (or After Check-Out)

Q: Can I store my luggage before check-in or after check-out at ‘Lotte Hotel Jeju‘?

A: There is no clear information provided about whether ‘Lotte Hotel Jeju’ allows luggage storage before check-in or after check-out. Generally, most hotels do offer this service, but this can vary depending on the hotel’s policy. You may need to contact the hotel directly for detailed information on this.

6. Hotel Amenities (Excluding In-Room Amenities)

Q: What amenities does ‘Lotte Hotel Jeju‘ offer? 

A: This place is the ultimate destination for relaxation of body and soul, offering a variety of luxurious facilities and services.

This hotel offers a wide range of services and amenities, making it the perfect place for family vacations or relaxation. Below is the list of facilities I have experienced and summarized.

Spa & Fitness

1. He:on
   • Type: Spa & Garden
   • Location: Garden 1F
2. He:on Rooftop Terrace
   • Type: Rooftop Terrace
   • Location: Garden 2F
3. Cabana
   • Type: Spa & Garden
   • Location: Garden 1F
4. Tennis Court
   • Type: Fitness
   • Location: Main Building 8F
5. V SPA
   • Type: Spa
   • Location: Main Building 8F
6. Fitness Center
   • Type: Fitness
   • Location: Main Building 8F
7. Sauna
   • Type: Spa
   • Location: Main Building 8F
8. Indoor Swimming Pool
   • Type: Fitness
   • Location: Main Building 8F

For those who want to know more about the swimming pool or fitness center at ‘Lotte Hotel Jeju‘, please refer to my previous post linked below. I have meticulously detailed everything about them! 😀

Kids & Family

1. ACE Club
   • Type: Kids
   • Location: Main Building 8F
2. PlayTopia – Family Rock Bowling Gain
   • Type: Kids & Family
   • Location: Main Building 6F
3. PlayTopia – VR Experience Zone
   • Type: Kids & Family
   • Location: Main Building 6F
4. PlayTopia – Kids Sports Club Champion R
   • Type: Kids
   • Location: Main Building 6F
5. Kids World
   • Type: Kids
   • Location: Main Building 4F
6. Kids Lab
   • Type: Kids
   • Location: Main Building 4F

Walking Trails

1. Hoban Garden
   • Type: Experience
   • Location: Garden 1F
2. Honeymoon Garden
   • Type: Experience
   • Location: Garden
3. Sam Nam Jung
   • Type: Experience
   • Location: Garden
4. Garden
   • Type: Experience
   • Location: Main Building 1F
5. LOTTE OLLE TRAIL
   • Type: Promenade

Services

1. L- Lounge
   • Type: Service
   • Location: Main Building 8F
2. LOTTE RENT-A-CAR
   • Type: Other
   • Location: Main Building 8F

Casino

1. SEVENSTAR CASINO
   • Type: Casino
   • Location: Main Building 6F

Shopping

1. Louis Vuitton
   • Type: Shopping
   • Location: Main Building 8F
2. KAMPOS
   • Type: Shopping
   • Location: Garden 1F

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For more detailed and up-to-date information, you can visit the official Lotte Hotel Jeju website.

7. In-Room Amenities

Q: What amenities are provided in the guest rooms? Does ‘Lotte Hotel Jeju‘ offer essentials like toothbrushes, toothpaste, and razors, and are they complimentary?

A: Lotte Hotel Jeju provides various amenities in their guest rooms to ensure a comfortable and enjoyable stay. The standard amenities provided include:

1. Minibar
2. Coffee/Tea maker
3. Flat-screen TV with cable channels
4. Safety deposit box
5. Hairdryer
6. Bathrobes and slippers
7. Complimentary bottled water (2 bottles per day)
8. Free Wi-Fi

However, items such as toothbrushes, toothpaste, and razors are not provided as part of the hotel’s “Re” campaign aimed at reducing disposable product usage. Guests are encouraged to bring their own or purchase these items from the convenience store within the hotel​ (LOTTE HOTELS & RESORTS)​​.

8. Room Type & Connecting Room Availability

Q: What types of rooms are available? And if I reserve two rooms, is it possible to get connecting rooms?

A: At Lotte Hotel Jeju, you can enjoy an outdoor swimming pool that evokes the beautiful sights of Jeju Island, such as Hallasan and the emerald sea, and a garden. The Hello Kitty Character Room, a joint collaboration with Japan’s largest character company, features a Hello Kitty theme that will take you back to your childhood. Make the most of time by relaxing at Lotte Hotel Jeju.

Deluxe Room

• Mountain View: Double, Twin, Family Twin, Double Double bed types. 2-4 persons. 40.3㎡
• Standard Deluxe Room: Family Twin bed type. Restrictive view. 3 persons. 40.3㎡
• Charlotte Room: Family Twin bed type. Restrictive view. 3 persons. 40.3㎡
• Garden View: Double, Family Twin bed types. 2-3 persons. 40.3㎡
• Terrace Ocean View: Double bed type. 2 persons. 40.3㎡

Premier Room

• Premier Ondol Room (Garden View): Family Twin bed type. Garden view. 3 persons. 46.9㎡
• Premier Room (Garden View): Family Twin, Double Double bed types. Garden view. 3-4 persons. 46.9㎡
• Premier Room (Ocean View): Double, Family Twin bed types. Ocean view. 2-3 persons. 46.9㎡

Character Room

• Hello Kitty Kids Room (Garden View): Family Twin bed type. Garden view. 3 persons. 46.9㎡
• Hello Kitty Princess Room (Garden View): Family Twin bed type. Garden view. 3 persons. 46.9㎡
• Hello Kitty Ladies Room (Garden View): Family Twin bed type. Garden view. 3 persons. 46.9㎡

Suite Room

• Pool Villa Suite Room (Garden View): Family Twin bed type. Garden view. 3 persons. 85.8㎡
• Premier Suite Room (Ocean View): Double, Family Twin, Double Double bed types. Ocean view. 2-4 persons. 94.4㎡
• Deluxe Suite Room (Mountain View): Family Twin bed type. Mountain view. 3 persons. 80.5㎡
• Presidential Suite Room (Ocean View): Family Twin bed type. Ocean view. 3 persons. 204.3㎡
• Premier Suite Ondol Room (Garden View): Double Double bed type. Garden view. 4 persons. 93.8㎡
• Royal Suite Room (Ocean View): King bed type. Ocean view. 2 persons. 283.1㎡
• Corner Suite Room (Terrace Ocean View): Double Double bed type. Terrace ocean view. 4 persons. 50.2㎡

It is possible to reserve connecting rooms at Lotte Hotel Jeju. When booking two rooms, you should request connecting rooms, but availability will depend on the hotel’s current occupancy and specific room configurations. It is best to contact the hotel directly to confirm the availability of connecting rooms.

For more detailed information and reservations, please visit the official Lotte Hotel Jeju website​.

9. Breakfast

Q: What breakfast options does ‘Lotte Hotel Jeju‘ offer, and what’s the price?

A: Lotte Hotel Jeju offers a variety of breakfast options, primarily in buffet style, featuring a wide range of dishes including Korean, Western, and Chinese cuisine. The buffet includes fresh ingredients and local specialties, allowing guests to enjoy the flavors of Jeju.

La Seine

La Seine is a buffet restaurant located on the 6th floor of the main building of LOTTE HOTEL JEJU. It offers breakfast, brunch, and dinner buffets, each with a variety of dishes to enjoy.

• Location: 6th Floor, Main Building
• Type: Buffet
• Operating Hours:
  • Breakfast Buffet: 7:00 AM – 10:30 AM
  • Brunch Buffet: 12:00 PM – 2:00 PM
  • Dinner Buffet: 6:00 PM – 9:30 PM

Rates

• Breakfast Buffet:
  • Adult: KRW 85,000
  • Child: KRW 40,000
• Brunch Buffet:
  • Adult: KRW 85,000
  • Child: KRW 40,000
• Dinner Buffet:
  • Adult: KRW 150,000
  • Child: KRW 73,000

Guests of LOTTE HOTEL JEJU are entitled to a 20% discount, and the above rates include taxes. Child rates apply to ages 4 (49 months) to 12 (6th grade).

In-room Dining

At LOTTE HOTEL JEJU, you can enjoy a wide variety of delicious meals right in your room. The service operates 24/7 and offers an extensive menu selection.

Source: Official Website of the Hotel

• Hours of Operation: 24/7
• Location: Room

Main Menu

• All Day Dining (available 24/7)
  • Kimchi stew, short rib soup, abalone porridge, baby food
• Breakfast (6:00 AM – 11:00 AM)
  • Korean (7:00 AM – 10:00 AM), European, American
• Lunch & Dinner (12:00 PM – 9:00 PM)
  • Eel on rice, sashimi and sushi set, Caesar salad, club sandwich, handmade burger, bulgogi set, seafood pasta, pizza Margherita, pizza quattro formaggi, grilled tenderloin
• Snacks (12:00 PM – 11:00 PM)
  • Fruit, cheese & charcuterie board

10. Nearby Restaurants

Q: Could you recommend some restaurants near ‘Lotte Hotel Jeju‘?

A: There are numerous excellent restaurants near ‘Lotte Hotel Jeju’ that offer a variety of culinary experiences. Since it takes over 30 minutes on foot, it’s highly recommended to take a taxi instead. Here are a few recommended spots:

Hanghaejinmi(항해진미) : Seafood Pub Dining

Category	Information
Address	154-17, Jungmungwangwang-ro, Seogwipo-si, Jeju (제주 서귀포시 중문관광로 154-17)
Operating Hours	Opens at 11:50 AM, Closes at 11:50 PM
Phone Number	+82-64-739-3400
Amenities	Reservations, Group Dining, Wi-Fi, Takeout, Parking
Description	Hanghaejinmi offers a variety of fresh seafood dishes including sashimi, sushi, and seafood stew. Located in Olle Trail 8 and Yacht Marina, it provides the best ocean view in Jungmun. With its hotel-like interior and services, it is perfect for gatherings, parties, and celebrations.

Jungmun Jorim Restaurant (중문조림식당): Korean Cuisine

Category	Information
Address	170 Cheonjeyeon-ro, Seogwipo-si, Jeju (제주 서귀포시 천제연로 170)
Operating Hours	Daily 11:00 – 19:00, Last Order at 18:30
Phone Number	+82-10-9907-9076
Description	Hello! Welcome to Jungmun Jorim Restaurant, a renowned place in the Jungmun Tourist Complex. We offer the true taste of braised dishes.

Jeju Black Pork Heaven (중문흑돼지천국) : Korean BBQ Restaurant

Category	Information
Address	107, Cheonjiyeon-ro, Seogwipo-si, Jeju (제주 서귀포시 천제연로 107 중문흑돼지천국)
Operating Hours	12:00 ~ 23:55
Phone Number	+82-507-1419-3478
Social Media	https://www.facebook.com/allyoucaneat2
Amenities	+82-507-1419-3478
Description	Featured in local and national media, loved for its unlimited refills of high-quality black pork. Often called ‘Mistrot Black Pork’ due to visits by ‘Mistrot’ cast members. The pre-grilled meat preserves its smokey flavor and juiciness, breaking the stereotype that unlimited refill places have low quality.

11. Nearby Coin Laundry

Q: Is there a coin-operated laundry facility near ‘Lotte Hotel Jeju‘ that guests can use instead of the hotel’s service?

A: The nearest coin laundry facility is ‘Ecoin 24-Hour Self-Service Laundry,’ located 2.0 km from the hotel. Since it takes about 33 minutes on foot, it is recommended to use a taxi if possible.

E-Coin 24-Hour Self-Service Laundry (e코인 24시 셀프세탁)

Category	Information
Address	34, Jungmunsang-ro, Seogwipo-si, Jeju, B1, Ilseong Dream Town (제주 서귀포시 중문상로 34 일성드림타운 지하 1층)
Operating Hours	Open 24 hours, 365 days a year
Phone Number	+82-64-738-2433
Price List	Laundry (25kg): 4,000 KRW<br>Laundry (35kg): 6,000 KRW<br>Dryer (24 minutes, 3 minutes 500 KRW): 4,000 KRW
Services	24-hour self-service laundry / Free laundry proxy service (staff available from 9 AM to 5 PM) / Convenient parking

12. Nearby Convenience Store

Q: Is there a convenience store available inside the hotel or nearby?

A: There is a 7-Eleven inside the Lotte Hotel Jeju. It is conveniently located within a 3-minute walk from the main entrance of the hotel.

7-Eleven Seogwipo Lotte Hotel Branch(세븐일레븐 서귀포롯데호텔점)

13. Nearby bank or ATM

Q: Is there a bank or ATM available inside or near the hotel? If so, what are the operating hours?

A: There is an ATM located inside ‘Lotte Hotel Jeju’ hotel, making it easy to withdraw cash.

ATM Inside the Hotel

• Location: The lobby of ‘Lotte Hotel Jeju’ hotel
• Operating Hours: 24 hours

14. Swimming Pool

Q: Is a swimming pool available at ‘Lotte Hotel Jeju‘, and what are its hours and fees?

A: Lotte Hotel Jeju offers various swimming pool facilities to ensure guests have a comfortable and enjoyable experience. The highlight is the “He:on” outdoor heated pool, which is available year-round and allows guests to enjoy swimming while taking in the beautiful scenery of Jeju.

Outdoor Pool He:on

• Location: Outdoor garden on the 1th floor of the main building
• Operating Hours: 09:00 ~ 23:00 (May-October) / 09:30 ~ 22:00 (November-April)
• Description: Heis an all-season heated pool offering stunning views of the Jeju sea. It includes various depth areas for kids and families, making it an ideal spot for relaxation and enjoyment​ (LOTTE HOTELS & RESORTS)​​ (Naver Blog)​.

He:on Rooftop Terrace

• Location: Outdoor garden on the 2nd floor of the main building
• Operating Hours: 09:30 ~ 23:00 (April ~ October) / 09:30 ~ 22:00 (November ~ March)
• Description: The Rooftop Terrace features an exotic garden and provides a perfect spot to watch beautiful sunsets over the outdoor pool, blending seamlessly with Jeju’s natural beauty​ (LOTTE HOTELS & RESORTS)​.

Indoor Swimming Pool

• Location: 8th floor of the main building
• Operating Hours: 06:00 ~ 23:00
• Description: The indoor swimming pool allows for swimming in a comfortable and pleasant environment, regardless of weather conditions, ensuring guests can enjoy swimming year-round​ (Naver Blog)​​ (LOTTE HOTELS & RESORTS)​.

For those who want to know more about the swimming pool at ‘Lotte Hotel Jeju‘, please refer to my previous post linked below. I have meticulously detailed everything about Lotte Hotel Jeju’s swimming pool! 😀

15. Fitness Center

Q: Is a fitness center available at ‘Lotte Hotel Jeju‘, and what are its hours and fees?

A: Lotte Hotel Jeju offers a well-equipped Fitness Center for guests to maintain their fitness routine while traveling. The fitness center includes a range of modern exercise equipment suitable for a full-body workout.

• Fitness Center Hours: Open daily from 6 AM to 10 PM​

• Fees: The fitness center is complimentary for guests staying at Lotte Hotel Jeju​ (LOTTE HOTELS & RESORTS)​.

For those who want to know more about the fitness center at ‘Lotte Hotel Jeju‘, please refer to my previous post linked below. I have meticulously detailed everything about Lotte Hotel Jeju’s fitness center! 😊

16. SPA

Q: Is a spa available at ‘Lotte Hotel Jeju‘, and what are its hours and fees?

A: Lotte Hotel Jeju features the luxurious V SPA, which provides exceptional relaxation and high-end spa services. The V SPA offers private services in a beautifully designed space, including treatment rooms and a tea lounge, ensuring a complete relaxation experience for all guests​ (LOTTE HOTELS & RESORTS).

• Location: 8th floor, Main Building, LOTTE HOTEL JEJUHours: 10:00 AM – 9:00 PM
• Operates on a reservation system
• Guest discounts: 10% on weekdays/weekends, 15% during happy hours (non-combinable)
• Features
  • Uses Valmont and Thalgo brands
  • Offers private service
  • Uses natural latex treatment beds
  • Provides a couple room
  • Includes a chill room and lounge
• Inquiry: +82-64-731-4007

17. Kids-Friendly Amenities and Programs

Q: Are there any activities or amenities for kids at the hotel? Please provide information about kids’ programs, rooms, and available facilities.

A: Lotte Hotel Jeju offers a variety of activities and facilities designed for children, ensuring a fun and enjoyable experience for families.

Kids & Family

1. ACE Club
   • Type: Kids
   • Location: Main Building 8F
   • Hours: 9:00 AM – 6:00 PM
2. PlayTopia – Family Rock Bowling Gain
   • Type: Kids & Family
   • Location: Main Building 6F
   • Hours: Weekday : 09:00 ~ 01:00 / Weekend (Fri, Sat) : 09:00 ~ 02:00
3. PlayTopia – VR Experience Zone
   • Type: Kids & Family
   • Location: Main Building 6F
   • Hours: 11:00 ~ 22:00
4. PlayTopia – Kids Sports Club Champion R
   • Type: Kids
   • Location: Main Building 6F
   • Hours: 10:00 ~ 21:00
5. Kids World
   • Type: Kids
   • Location: Main Building 4F
   • Hours: 09:00~18:00
6. Kids Lab
   • Type: Kids
   • Location: Main Building 4F
   • Hours: Hours differ depending on the ACE kid’s program

18. Cooking Facilities

Q: Are guests allowed to cook in their rooms at ‘Lotte Hotel Jeju‘?

A: Guests are not allowed to cook in their rooms at Lotte Hotel Jeju. This policy is in place to ensure safety and maintain hygiene standards within the hotel. Most hotels prohibit cooking in rooms to prevent fire hazards and ensure a clean and safe environment​.

19. Delivery Food

Q: Can I order delivery food to the hotel and receive it?

A: Yes, you can order delivery food to Lotte Hotel Jeju. Various restaurants in Jeju offer delivery services, and the hotel allows guests to receive these deliveries. However, you may need to pick up your order at the lobby or a designated pickup area within the hotel, so it’s best to confirm this when you place your order.

Points to Note When Ordering Delivery:

• Pickup Location: Typically, you will need to collect your food from the hotel lobby or a specified pickup area.
• Restaurant Selection: Numerous restaurants provide delivery services, allowing you to enjoy a wide range of Jeju cuisine.
• Order Method: Orders can be placed via phone or delivery apps.

20. Business Facilities

Q: Does ‘Lotte Hotel Jeju‘ have business facilities such as meeting rooms or a business center?

A: Lotte Hotel Jeju provides event spaces for both large and small gatherings. However, there is no available information regarding computer or printing facilities for basic office needs.

Large-Scale Events

Our hotel’s Crystal Ballroom is the perfect venue for large-scale international conferences and conventions. Events such as the UNWTO Council Session, ASEM Finance Ministers Meeting, PATA General Meeting, ADB General Meeting, and World Peace Forum can be successfully held in this space. Enjoy a creative and rich experience in this colorful event space.

• Crystal Ballroom
  • Location: 6th Floor, Banquet Building
  • Size: 1019.5㎡
  • Capacity: 600 people

Mid-Size Events

The Emerald Room is ideal for mid-size events, featuring a bright interior in a classic white tone. This banquet-style space offers a colorful and elegant atmosphere.

• Emerald Room
  • Location: 6th Floor, Banquet Building
  • Size: 271㎡
  • Capacity: 100 people

Small Gatherings

Personalized private services add an elegant flair to small gatherings or important meetings. Our hotel’s Ruby Room, Charlotte Room, and Pearl Room are perfect for such intimate events.

• Ruby Room
  • Location: 6th Floor, Banquet Building
  • Size: 142㎡
  • Capacity: 60 people
• Charlotte Room
  • Location: 6th Floor, Banquet Building
  • Size: 162㎡
  • Capacity: 70 people
• Pearl Room
  • Location: 6th Floor, Banquet Building
  • Size: 162㎡
  • Capacity: 70 people

Inquiries

For inquiries about our hotel’s banquet and conference spaces, please contact us using the details below.

• TEL: +82-64-731-4277~8
• FAX: +82-2-731-4279
• Inquiry Hours: Weekdays 9:00 AM – 6:00 PM

21. Pet Policy

Q: Are pets allowed at ‘Lotte Hotel Jeju‘?

A: Lotte Hotel Jeju does not allow pets. If you plan to travel with your pet, you will need to consider other pet-friendly accommodations. This policy is in place to maintain hygiene and ensure the comfort of all guests .

Pet Policy Summary:

• Pets are not allowed
• Consider pet-friendly alternative accommodations

For more detailed information, please visit the official Lotte Hotel Jeju website.

22. Nearby Attractions & Activities

Q: What attractions or activities are available near ‘Lotte Hotel Jeju‘?

A: There are numerous attractions and activities available near ‘Lotte Hotel Jeju‘ hotel. From stunning natural scenery to cultural and historical sites, as well as various activities, there is something for everyone.

Seongsan Ilchulbong Peak

Seongsan Ilchulbong Peak has an altitude of 180m. It rose from under the sea in a volcanic eruption over 5,000 years ago. While it used to be a volcanic island, it became connected to land as sand and gravel accumulated between the coast of the island and Sinyang Beach. Located on the eastern end of Jejudo Island, there is a huge crater at the top of Seongsan Ilchulbong Peak. The crater is about 600m in diameter and 90m in depth. (Visit Jeju)

Source: Visit Jeju

Cheonjiyeon Falls

In addition to the Elaeocarpus Reservoir in the natural valley that was designated as Natural Monument No. 163, it also has raspberries and other rare plants. There are chestnut trees, wild citron trees, and camellia trees on either side of the valley, creating a lush and abundant forest that is protected as Natural Monument No. 379. (Visit Jeju)

Source: Visit Jeju

Daepo Jusangjeolli Cliff

The Jungmun Tourism Complex is full of crashing waves and stacked rocks. Jusangjeolli is located on the eastern side of this area, and it’s where tourist can truly experience just how magnificent nature can be, which is why it has been designed Cultural Heritage Monument No. 50. Many claim that Jusangjeolli is striking enough to wash away even the most agonizing trials in life. The waves can reach up to 20m at their peak. (Visit Jeju)

Source: Visit Jeju

Jeju Jungmun Resort

Seogwipo-si has a variety of natural landscapes and a mild climate and is known as cultural tourist site that was given to us by Mother Nature. The entire Jungmun-dong area was designated as an international tourist site in 1971, which has drawn many foreign tourists to this region. The Jungmun Tourism Complex, which is the largest in Korea, is a total vacation site located around the ocean surrounding Jungmun-dong at the end of the west side of the island. There are 7 luxury hotels, Pacific Land, Yeomiji Botanical Garden, golf range, Seon-Imgyo, natural waterfalls, and Jungmun Beach, making the area popular among even foreign tourists. (Visit Jeju)

Source: Visit Jeju

23. Cancellation & Refund Policy

Q: What is ‘Lotte Hotel Jeju‘s’ cancellation policy, and under what conditions are refunds possible?

A: ‘Lotte Hotel Jeju‘ follows the “Booking Cancellation/Amendment and No-Show” policy outlined below.

Knowing the regulations that change based on peak and off-peak seasons will be very helpful when planning your trip.

Peak Season (April ~ October, December 22 ~ 31)

• 7 days before: No penalty
• 6 days to 1 day before (by 6 PM): 30% of the first night’s rate
• 1 day before (after 6 PM) & No-Show: 100% of the first night’s rate

Off-Peak Season (excluding peak season)

• Certain promotional special offers: 100% of the first night’s rate as a penalty
• Reservations through channels other than the official hotel website or app: Specific policies of each site apply
• 3 days before: No penalty
• 2 days to 1 day before (by 6 PM): 20% of the first night’s rate
• 1 day before (after 6 PM) & No-Show: 100% of the first night’s rate

Inquiries and reservations: 1577-0360

24. Reviews & Ratings

Q: What have previous guests said about their stay at ‘Lotte Hotel Jeju‘?

A: Lotte Hotel Jeju has received high praise from guests for its stunning natural scenery and luxurious services. The hotel has garnered positive reviews across various review platforms, with highlights summarized below:

Tripadvisor

• Rating: 4.5/5
• Key Praises: Beautiful scenery, friendly staff, spacious and clean rooms.
• Details: Guests appreciated the proximity to attractions like the Teddy Bear Museum and Jungmun Beach. The hotel’s restaurants and their diverse, delicious menus also received high praise​ (Tripadvisor)​​.

Agoda

• Rating: 8.8/10
• Key Praises: Convenient location, excellent facilities.
• Details: Guests enjoyed the indoor and outdoor pools, hot tubs, and saunas. Families particularly praised the variety of children’s activities and the kids’ club​ (Agoda)​.

Expedia

• Rating: 4.5/5
• Key Praises: Excellent service, clean rooms, variety of amenities.
• Details: Many reviews highlighted the professionalism and friendliness of the staff, the quality of the breakfast buffet, and the convenience of the airport shuttle service​.

Summary of Key Reviews

• Beautiful scenery and convenient location
• Friendly and professional staff
• Diverse and delicious restaurant menus
• Spacious and clean rooms
• Variety of children’s activities and kids’ club

25. Real Guest Experiences & Photos

Q: Can we access genuine reviews and photos shared by actual guests at ‘Lotte Hotel Jeju‘?

A: My previous post includes photos and genuine reviews from actual guests at the hotel. If you’re curious, do check out the link below!

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Here is one of the actual customer reviews of ‘Lotte Hotel Jeju‘ that was previously introduced in the above blog post.

Best Review: “Recommended Hotel in Jungmun, Jeju Island: Lotte Hotel Jeju Deluxe Room Double Garden View Review!“

Source: https://blog.naver.com/im_lsj/223142408979

Summary of the Blog Post

I visited the Lotte Hotel Jeju located in the Jeju Jungmun Tourist Complex. At first, I entered without much expectation, but I liked the clean and spacious space from the entrance. The hotel staff also kindly came out to meet and took the luggage to the room. After checking in at the reception, I even found a Louis Vuitton store while moving to the annex.

The room was really spacious and pleasant. The bathroom was clean, and although the bathtub felt a bit old, it was well maintained and satisfactory. The most anticipated garden view was really gorgeous like the symbol of Lotte Jeju. The well-arranged garden felt like a luxurious resort in Southeast Asia. The refrigerator was a bit small, so I had to arrange a bit to store food, but everything fit in somehow.

There was no convenience store in Lotte Hotel Jeju building, so I used a nearby 7-Eleven. It was there following the fitness club. Also, except for Wednesday, I could enjoy live performances at the outdoor swimming pool. It was so nice to have a leisurely drink while watching the show on the terrace. It was also good to pack and eat sashimi for dinner on the terrace. Watching the performance and having a drink with sashimi for two hours at the same time as the sunset was like a dream.

The convenience store was still operating after 10 o’clock, and it seemed to be unmanned in the early morning. Lotte Jeju was really the best. However, it would be good to choose a garden view and know that there is no performance on Wednesday.

Source:  https://blog.naver.com/im_lsj/223142408979

26. Additional Information

Q: Are there any other important details or helpful tips about ‘Lotte Hotel Jeju‘ that guests should be aware of before their stay?

A: If you’re planning a stay at Lotte Hotel Jeju, here are some important details and helpful tips to ensure a pleasant experience. The hotel offers a range of amenities and services that provide a comfortable and enjoyable stay for all guests.

Location and Transportation

• Lotte Hotel Jeju is located within the Jungmun Tourist Complex, close to attractions such as the Teddy Bear Museum, Yeomiji Botanical Garden, and Cheonjeyeon Waterfall.
• The hotel offers a shuttle bus service to Jeju International Airport, which takes about 45 minutes​​.

Room Options

• Rooms come with various views including mountain, ocean, and pool views. There are family rooms and suites suitable for travelers with children.
• Amenities include a minibar, flat-screen TV, free Wi-Fi, and a safe for a comfortable stay​

Dining Options

• The hotel has multiple restaurants and bars, with a breakfast buffet offering a variety of fresh and delicious options.
• Room service is available 24 hours, allowing guests to enjoy meals in the comfort of their rooms​ (LOTTE HOTELS & RESORTS)​.

Facilities and Services

• Guests can enjoy indoor and outdoor pools, hot tubs, saunas, a spa, and a fitness center.
• A kids’ club and various play facilities are available for families with children​ (TripAdvisor)​.

Business Facilities

• The hotel is well-equipped with banquet facilities for corporate guests.
• Other amenities include a souvenir shop, ATM, and currency exchange services​ (LOTTE HOTELS & RESORTS)​.

Special Promotions and Packages

• Lotte Hotel Jeju offers various promotions and package deals. Check the official website for the best available offers before booking your stay​ (LOTTE HOTELS & RESORTS)​.

★ Wrapping Up

With this, I would like to conclude the FAQ compilation post covering everything about ‘Lotte Hotel Jeju‘ Hotel.

For more details about Lotte Hotel Jeju, check out my earlier posts below. I’ve poured a lot of effort into them, and I’m sure you’ll find them useful. 😎

Wishing you a fantastic and joyful trip to Korea! 😊

We've done our best to compile the most up-to-date and accurate information, but some details might be different due to changes in the hotel's policies or errors in data collection. Please bear this in mind when using this as a reference for your hotel stay.