Last Updated on July 10, 2024 by HB
Welcome, travelers to Korea! Are you considering a stay at the โThe Shilla Jejuโ (โ โ โ โ โ 5 Star), situated in Jeju Island, Korea? Or perhaps youโve already secured your reservation? Then youโve landed at the right place on my blog!!
I’ve compiled some of the most frequently asked questions about โThe Shilla Jejuโ to quench your curiosity. From how to get to the hotel, to the amenities and activities available for a delightful staycation, and even the best local eateries nearby, I’ve got everything covered for you. ๐
Alright, let’s dive in!!! ๐
1. Location & Address
Q: : Where is ‘The Shilla Jeju’ located, and what is its exact address?
A: ‘The Shilla Jeju’ is a luxury hotel located in Seogwipo, Jeju Island. This hotel is renowned for its stunning natural surroundings and luxurious facilities, making it one of the top accommodations in Jeju. The exact address is:
- Address: 75, Jungmungwangwang-ro 72beon-gil, Seogwipo-si, Jeju-do, Republic of Korea (Postal Code 63535)
For your convenience, please see the Hotelโs name and address provided here in Korean. This address may be shown to taxi drivers or used for other transportation needs.
- ์ ์ฃผ ์ ๋ผ ํธํ : ์ ์ฃผํน๋ณ์์น๋ ์๊ทํฌ์ ์ค๋ฌธ๊ด๊ด๋ก72๋ฒ๊ธธ 75 (์ฐํธ๋ฒํธ 63535)
This address allows for easy location of the hotel, and there are various transportation options available from the airport to the hotel.
- Located within Jungmun Tourist Complex
- Approximately 50 minutes by car from Jeju International Airport
- Close to major tourist attractions
2. Check-in/Check-out Time
Q: What are the check-in and check-out times at ‘The Shilla Jeju’? Is it possible to arrange for early check-in or late check-out, and if so, what are the available times? Additionally, are there any associated fees for these services?
A: The check-in time at ‘The Shilla Jeju’ is 3:00 PM, and the check-out time is 12:00 PM. Early check-in and late check-out are available upon request and subject to availability. Additional fees may apply for these services. It is advisable to contact the hotel directly for specific arrangements.
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Early check-in: Available upon request, subject to room availability on the day
- Late check-out: Available upon request, additional fees may apply
For more detailed and up-to-date information, you can visit the official The Shilla Jeju website.
3. Hotel Contact
Q: Could you guide me on the best way to get in touch with ‘The Shilla Jeju’?
A: There are various transportation options available near ‘The Shilla Jeju’, making it easily accessible. From Jeju International Airport, there are several ways to reach the hotel. Although the hotel does not operate a direct shuttle bus service to Incheon Airport, there are various public transportation and rental car options available.
There are several ways to contact ‘The Shilla Jeju’ hotel. They offer multiple contact methods to ensure customer convenience and provide prompt and friendly responses to inquiries.
Phone Contact
The quickest and most direct way is to call the hotel’s main phone number.
- Phone Number: +82-64-735-5114
Email Inquiry
You can send an email with your inquiries, and the hotel will respond promptly.
- Email: shilla.jeju@shilla.net
Website Inquiry
You can leave an inquiry through the official website’s customer service section. This method is useful for receiving detailed information.
Social Media
You can also contact the hotel through their official social media accounts.
- Facebook: The Shilla Jeju Facebook
- Instagram: The Shilla Jeju Instagram
4. Transportation(Including Availability of Hotel Shuttle Bus)
Q: What transportation options are available to and from Lotte Hotel Jeju? How can one get to the hotel from Jeju International Airport? Does the hotel operate its own shuttle bus service between the hotel and the airport?
A: There are various transportation options available to and from ‘The Shilla Jeju’, making it easily accessible. From Jeju International Airport, there are several ways to reach the hotel. Although the hotel does not operate a direct shuttle bus service to Incheon Airport, there are various public transportation and rental car options available.
Taxi
Taking a taxi from Jeju International Airport to ‘The Shilla Jeju’ is a convenient and fast method, taking approximately 50 minutes.
- Travel Time: About 50 minutes
- Estimated Fare: Around 40,000 KRW to 50,000 KRW
Rental Car
Renting a car is another option. You can use rental car services available near the airport to drive to the hotel.
- Travel Time: About 50 minutes
- Rental Services: Multiple rental car companies are located near the airport
Airport Limousine Bus
The airport limousine bus provides a comfortable ride and drops you off near the hotel.
- Bus Number: 600
- Travel Time: About 1 hour
- Fare: Around 5,000 KRW
Hotel Shuttle Bus
The hotel does not operate a direct shuttle bus service to Incheon Airport. Instead, you can use the airport limousine bus or rent a car from Jeju International Airport.
- Taxi: About 50 minutes, 40,000 KRW to 50,000 KRW
- Rental Car: About 50 minutes
- Airport Limousine Bus: Bus 600, about 1 hour, 5,000 KRW
- Hotel Shuttle Bus: No direct connection to Incheon Airport
For more detailed and up-to-date information, you can visit the official The Shilla Jeju website.
5. Availability of Luggage Storage Before Check-In (or After Check-Out)
Q: Can I store my luggage before check-in or after check-out at ‘The Shilla Jeju’?
A: ‘The Shilla Jeju’ hotel offers luggage storage services before check-in and after check-out. This service helps guests plan their travel itinerary more conveniently.
Luggage Storage Service
- Before Check-In: Guests can store their luggage upon arrival if they reach the hotel before the check-in time.
- After Check-Out: Guests can safely store their luggage after check-out as well.
How to Use
- Inquire at the front desk in the hotel lobby, and the staff will assist with luggage storage.
- Stored luggage can be retrieved at any time when needed.
Service Fees
- This service is generally provided free of charge. However, for large luggage or long-term storage, additional fees may apply.
6. Hotel Amenities (Excluding In-Room Amenities)
Q: What amenities does ‘The Shilla Jeju’ offer?
A: This place is the ultimate destination for relaxation of body and soul, offering a variety of luxurious facilities and services.
Soombi Spa Zone
- Adult Pool: Exclusively for guests aged 19 and above, offering an exotic ambiance.
- Family Pool: Indoor/outdoor connected pool, accessible for all ages.
- Indoor Pool: Surrounded by natural forest scenery.
For those who want to know more about the swimming pool at โThe Shilla Jejuโ, please refer to my previous post linked below. I have meticulously detailed everything about The Shilla Jeju’s swimming pool! ๐
Cabanas
- Deluxe Cabana: Private and romantic.
- Petite Cabana: Private and romantic.
- Family Cabana: Private and romantic.
- Daybed: Comfortable and cozy rest area.
Meeting Rooms
- Grand Ballroom: The main banquet hall of Jeju Shilla Hotel.
- Medium and Small Size Rooms: Ideal for smaller gatherings.
- Outdoor Functions: Beautiful outdoor event space.
Business Center
Offering business amenities(6th Floor / 08:00 ~ 22:00)
Arcade
Providing travel information and services.
Glamping & Barbecue
World-class outdoor glamping, enjoy a BBQ party in cozy cabana-style tents.
Fitness Center
Overlooking the Soombi Garden and outdoor pool, exclusive for hotel guests(1st Floor / 06:30 ~ 24:00)
For those who want to know more about the fitness center at โThe Shilla Jejuโ, please refer to my previous post linked below. I have meticulously detailed everything about The Shilla Jeju’s fitness center! ๐
Soombi Garden
A space where nature and culture blend, symbolizing the first breath of Jeju’s female divers.
Play Zone
Offering various video games, located on the first floor of the West Wing, open from 10:00 to 24:00.
7. In-Room Amenities
Q: What amenities are provided in the guest rooms? Does ‘The Shilla Jeju’ offer essentials like toothbrushes, toothpaste, and razors, and are they complimentary?
A: โThe Shilla Jejuโ provides a wide range of amenities and services to ensure a comfortable stay for its guests. All rooms are equipped with various amenities, and essentials such as toothbrushes, toothpaste, and razors are not complimentary, so it is recommended to bring them with you before your stay at the hotel.
Room Amenities
- Free Wi-Fi
- Flat-screen TV with cable channels
- Mini-bar
- Coffee/tea maker
- In-room safe
Bathroom Amenities
- Luxury toiletries
- Bathrobes and slippers
- Hairdryer
Additional Services
- 24-hour room service
- Laundry service
- Ironing service
- Daily housekeeping
For more detailed and up-to-date information, you can visit the official The Shilla Jeju website.
8. Room Type & Connecting Room Availability
Q: What types of rooms are available? And if I reserve two rooms, is it possible to get connecting rooms?
A: โThe Shilla Jejuโ offers a variety of room types to meet the diverse needs of its guests. From standard rooms to luxurious suites, the hotel provides a range of accommodations. Connecting rooms are available for the convenience of families or groups traveling together.
Availability of connecting rooms depends on the current booking status, so it is advisable to inquire with the hotel in advance.
Here’s a detailed look at each room type:
Standard Room
- Basic Room: Mountain or garden view, 40ใก
- Room with Luxurious Appeal: Mountain, garden, or ocean view, 40ใก
- Room with the Coziness of a Traditional Korean House: Garden view, 40ใก
Premier Room
- Room with Luxurious Appeal: Mountain or ocean view, 46ใก
- Room with Korean Traditional Aesthetics: Garden view, 46ใก
Suite Room
- Comfortable and Relaxing Interior: Mountain, garden, or ocean view, 66ใก
- Refined Studio-Style Interior: Garden or ocean view, 72ใก
- Room Offering the Comforts of a Deluxe Home: Garden or ocean view, 79ใก
- Spacious Room with Elegant Interior: Mountain or ocean view, 79ใก
- Premium Room with Majestic Atmosphere: Ocean view, 158ใก
- The Most Impressive Room of The Shilla Jeju for VIPs: Ocean view, 264ใก, 277ใก
For more details, visit the The Shilla Jeju official website.
9. Breakfast
Q: What breakfast options does ‘The Shilla Jeju’ offer, and what’s the price?
A: โThe Shilla Jejuโ offers a variety of breakfast options. Customers can enjoy fresh and delicious cuisine cooked by hotel chefs. Breakfast can be enjoyed at either โThe Parkviewโ (Buffet), โCheonjeeโ (Korean restaurant), or room service. Additionally, brunch for a leisurely morning is available at โHinodeโ (Japanese restaurant) with an extra charge of 10,000 KRW (child 5,000 KRW) per person. However, the exact price of breakfast is not provided. You may need to contact the hotel directly for detailed information.
10. Nearby Restaurants
Q: Could you recommend some restaurants near ‘The Shilla Jeju’?
A: There are numerous excellent restaurants near ‘The Shilla Jeju’ hotel that offer a variety of culinary experiences. Since it takes over 30 minutes on foot, it’s highly recommended to take a taxi instead. Here are a few recommended spots:
Hanghaejinmi(ํญํด์ง๋ฏธ) : Seafood Pub Dining
| Category | Information |
|---|---|
| Address | 154-17, Jungmungwangwang-ro, Seogwipo-si, Jeju (์ ์ฃผ ์๊ทํฌ์ ์ค๋ฌธ๊ด๊ด๋ก 154-17) |
| Operating Hours | Opens at 11:50 AM, Closes at 11:50 PM |
| Phone Number | +82-64-739-3400 |
| Amenities | Reservations, Group Dining, Wi-Fi, Takeout, Parking |
| Description | Hanghaejinmi offers a variety of fresh seafood dishes including sashimi, sushi, and seafood stew. Located in Olle Trail 8 and Yacht Marina, it provides the best ocean view in Jungmun. With its hotel-like interior and services, it is perfect for gatherings, parties, and celebrations. |
Jungmun Jorim Restaurant (์ค๋ฌธ์กฐ๋ฆผ์๋น): Korean Cuisine
| Category | Information |
|---|---|
| Address | 170 Cheonjeyeon-ro, Seogwipo-si, Jeju (์ ์ฃผ ์๊ทํฌ์ ์ฒ์ ์ฐ๋ก 170) |
| Operating Hours | Daily 11:00 – 19:00, Last Order at 18:30 |
| Phone Number | +82-10-9907-9076 |
| Description | Hello! Welcome to Jungmun Jorim Restaurant, a renowned place in the Jungmun Tourist Complex. We offer the true taste of braised dishes. |
Jeju Black Pork Heaven (์ค๋ฌธํ๋ผ์ง์ฒ๊ตญ) : Korean BBQ Restaurant
| Category | Information |
|---|---|
| Address | 107, Cheonjiyeon-ro, Seogwipo-si, Jeju (์ ์ฃผ ์๊ทํฌ์ ์ฒ์ ์ฐ๋ก 107 ์ค๋ฌธํ๋ผ์ง์ฒ๊ตญ) |
| Operating Hours | 12:00 ~ 23:55 |
| Phone Number | +82-507-1419-3478 |
| Social Media | https://www.facebook.com/allyoucaneat2 |
| Amenities | +82-507-1419-3478 |
| Description | Featured in local and national media, loved for its unlimited refills of high-quality black pork. Often called ‘Mistrot Black Pork’ due to visits by ‘Mistrot’ cast members. The pre-grilled meat preserves its smokey flavor and juiciness, breaking the stereotype that unlimited refill places have low quality. |
11. Nearby Coin Laundry
Q: Is there a coin-operated laundry facility near ‘The Shilla Jeju’ that guests can use instead of the hotel’s service?
A: The nearest coin laundry facility is ‘Ecoin 24-Hour Self-Service Laundry,’ located 2.4 km from the hotel. Since it takes about 40 minutes on foot, it is recommended to use a taxi if possible.
E-Coin 24-Hour Self-Service Laundry (e์ฝ์ธ 24์ ์ ํ์ธํ)
| Category | Information |
|---|---|
| Address | 34, Jungmunsang-ro, Seogwipo-si, Jeju, B1, Ilseong Dream Town (์ ์ฃผ ์๊ทํฌ์ ์ค๋ฌธ์๋ก 34 ์ผ์ฑ๋๋ฆผํ์ด ์งํ 1์ธต) |
| Operating Hours | Open 24 hours, 365 days a year |
| Phone Number | +82-64-738-2433 |
| Price List | Laundry (25kg): 4,000 KRW<br>Laundry (35kg): 6,000 KRW<br>Dryer (24 minutes, 3 minutes 500 KRW): 4,000 KRW |
| Services | 24-hour self-service laundry / Free laundry proxy service (staff available from 9 AM to 5 PM) / Convenient parking |
12. Nearby Convenience Store
Q: Is there a convenience store available inside the hotel or nearby?
A: Although there is no convenience store inside โThe Shilla Jejuโ Hotel, nearby ‘CU Suite Hotel Branch’ and ‘GS25 Jeju Bloom Hotel Branch’ seem to be within walking distance.
CU Suite Hotel Branch (CU ์ค์ํธํธํ ์ )
| Category | Information |
|---|---|
| Address | 67, Jungmungwangwang-ro 72beon-gil, Seogwipo-si, Jeju (์ ์ฃผ ์๊ทํฌ์ ์ค๋ฌธ๊ด๊ด๋ก72๋ฒ๊ธธ 67) |
| Operating Hours | 08:00 – 24:00, Daily |
GS25 Jeju Bloom Hotel Branch (GS25 ์ ์ฃผ๋ธ๋ฃธํธํ ์ )
| Category | Information |
|---|---|
| Address | 53, Jungmungwangwang-ro 72beon-gil, Seogwipo-si, Jeju (์ ์ฃผ ์๊ทํฌ์ ์ค๋ฌธ๊ด๊ด๋ก72๋ฒ๊ธธ 53) |
| Phone Number | +82-64-738-7702 |
13. Nearby bank or ATM
Q: Is there a bank or ATM available inside or near the hotel? If so, what are the operating hours?
A: There is an ATM located inside ‘The Shilla Jeju’ hotel, making it easy to withdraw cash.
ATM Inside the Hotel
- Location: The lobby of ‘The Shilla Jeju’ hotel
- Operating Hours: 24 hours
14. Swimming Pool
Q: Is a swimming pool available at ‘The Shilla Jeju’, and what are its hours and fees?
A: The swimming pool at โThe Shilla Jejuโ Hotel is located at 75, Jungmungwangwang-ro 72beon-gil, Seogwipo-si, Jeju Special Self-Governing Province, South Korea. The indoor pool is situated within the Soombi Spa Zone on the first floor, and the outdoor pools include an adult pool and a family poolโ (Shilla)โโ
Soombi Spa Zone
- Adult Pool: Exclusively for guests aged 19 and above, offering an exotic ambiance.
- Family Pool: Indoor/outdoor connected pool, accessible for all ages.
- Indoor Pool: Surrounded by natural forest scenery.
For those who want to know more about the swimming pool at โThe Shilla Jejuโ, please refer to my previous post linked below. I have meticulously detailed everything about The Shilla Jeju’s swimming pool! ๐
15. Fitness Center
Q: Is a fitness center available at ‘The Shilla Jeju’, and what are its hours and fees?
A: โThe Shilla Jejuโ hotel features a well-equipped fitness center with the latest exercise equipment and facilities. Hotel guests can use the fitness center free of charge, and the operating hours are as follows.
- Hours: 6:00 AM to 12:00 AM
- Fee: Free for hotel guests
- Features: Latest exercise equipment, personal training services, various exercise programs
For those who want to know more about the fitness center at โThe Shilla Jejuโ, please refer to my previous post linked below. I have meticulously detailed everything about The Shilla Jeju’s fitness center! ๐
16. Spa
Q: Is a spa available at ‘The Shilla Jeju‘, and what are its hours and fees?
A: โThe Shilla Jejuโ has a Guerlain Spa. At this spa, you can enjoy a comfortable rest and leisurely time to relieve the fatigue of your journey. However, information about the operating hours and fees of the spa is not provided. You may need to contact the hotel directly for detailed information.
17. Kids-Friendly Amenities and Programs
Q: Are there any activities or amenities for kids at the hotel? Please provide information about kids’ programs, rooms, and available facilities.
A: โThe Shilla Jejuโ hotel offers a variety of activities and amenities for children. With dedicated programs and facilities, it is a popular choice for families traveling with kids.
Kids Cabin
Kids Cabin is a fairy-tale space inspired by “The Adventures of Tom Sawyer” where children can tap into their imagination and dreams through various facilities and programs in a natural setting. Reservations are required, and the usage fee is KRW 40,000.
- Location: Soombi Garden
- Hours: 10:00 ~ 17:00
- Available for: 37 months ~ 12 years old
- Price: KRW 40,000 (varies by program)
- Facilities: Creative activity space, Kids Garden, Forest Playground
Kids Island
Kids Island offers diverse programs and facilities for young guests to sharpen their senses and boost their confidence. Children under 13 can use it for free, and those under 8 must be accompanied by a parent or guardian.
- Location: Fitness Club 1st floor
- Hours: 09:00 ~ 19:00
- Available for: 13 years old and under
- Price: Free (Kids Island Access Agreement needed for 8+)
- Facilities: Reception, Sports & Arcade, Cooking Cabin, Creative Cave, Book Cafe, Fun Box
Gymboree Kids Club
Gymboree Kids Club offers high-quality programs in partnership with the global leader Gymboree. Children under 6 must be accompanied by a parent or guardian.
- Location: Gymboree Kids Club 1st floor
- Hours: 09:00 ~ 19:00
- Available for: 6 years old and under
- Facilities: Various programs
G.X. Room
The G.X. Room offers diverse sports and exercise programs for kids and well-being yoga classes for parents.
- Location: G.X. Room 1st floor
- Hours: 10:00 ~ 18:00
- Available for: 37 months ~ 12 years old
- Price: KRW 40,000
- Programs: Kids gymnastics, Kids Mini Olympics, Yoga class, etc.
Play Zone
The Play Zone is a space to enjoy various video games. Guests under 19 cannot stay after 10:00 p.m. without adult guardians.
- Location: Entrance to outdoor garden, 1st floor (West Wing)
- Hours: 10:00 ~ 24:00
- Price: Free
- Facilities: PS4 Zone, PS4 Pro Zone
18. Cooking Facilities
Q: Are guests allowed to cook in their rooms at ‘The Shilla Jeju’?
A: It is known that โThe Shilla Jejuโ does not allow cooking in the rooms. This is a common rule in most hotels for safety and cleanliness reasons. However, you may need to contact the hotel directly for detailed information.
19. Delivery Food
Q: Can I order delivery food to the hotel and receive it?
A: โThe Shilla Jejuโ does not provide specific information about whether it allows food delivery from outside. Generally, most hotels allow food delivery for the convenience of their guests, but this can vary depending on the hotelโs policy. Therefore, you may need to contact the hotel directly for detailed information.
20. Business Facilities
Q: Does ‘The Shilla Jeju’ have business facilities such as meeting rooms or a business center?
A: โThe Shilla Jejuโ hotel offers a variety of business facilities for business travelers. These facilities include meeting rooms, banquet halls, and a business center, all equipped to meet various business needs conveniently.
Meeting Rooms
- Features: Various sizes and equipped with modern facilities
- Purpose: Meetings, seminars, workshops, etc.
- Facilities: Latest AV equipment, high-speed internet
Banquet Halls
- Features: Space for large-scale events and banquets
- Purpose: Corporate events, weddings, parties, etc.
- Facilities: Customized services, gourmet banquet food
Business Center
- Features: Various services for business travelers
- Facilities: Computers, printers, fax, high-speed internet
- Services: Secretarial services, translation services
Other Business Support Services
- Concierge Service: Provides business-related information and support
- Wi-Fi: Free throughout the hotel
21. Pet Policy
Q: Are pets allowed at ‘The Shilla Jeju’?
A: ‘The Shilla Jeju’ hotel does not allow pets. This policy is in place to maintain the comfort of other guests and to ensure hygiene and safety within the hotel. Travelers with pets can utilize nearby pet hotels or pet sitter services.
- Pets Allowed: Not Permitted
22. Nearby Attractions & Activities
Q: What attractions or activities are available near ‘The Shilla Jeju’?
A: There are numerous attractions and activities available near โThe Shilla Jejuโ hotel. From stunning natural scenery to cultural and historical sites, as well as various activities, there is something for everyone.
Seongsan Ilchulbong Peak
Seongsan Ilchulbong Peak has an altitude of 180m. It rose from under the sea in a volcanic eruption over 5,000 years ago. While it used to be a volcanic island, it became connected to land as sand and gravel accumulated between the coast of the island and Sinyang Beach. Located on the eastern end of Jejudo Island, there is a huge crater at the top of Seongsan Ilchulbong Peak. The crater is about 600m in diameter and 90m in depth. (Visit Jeju)
Source: Visit Jeju
Cheonjiyeon Falls
In addition to the Elaeocarpus Reservoir in the natural valley that was designated as Natural Monument No. 163, it also has raspberries and other rare plants. There are chestnut trees, wild citron trees, and camellia trees on either side of the valley, creating a lush and abundant forest that is protected as Natural Monument No. 379. (Visit Jeju)
Source: Visit Jeju
Daepo Jusangjeolli Cliff
The Jungmun Tourism Complex is full of crashing waves and stacked rocks. Jusangjeolli is located on the eastern side of this area, and it’s where tourist can truly experience just how magnificent nature can be, which is why it has been designed Cultural Heritage Monument No. 50. Many claim that Jusangjeolli is striking enough to wash away even the most agonizing trials in life. The waves can reach up to 20m at their peak. (Visit Jeju)
Source: Visit Jeju
Jeju Jungmun Resort
Seogwipo-si has a variety of natural landscapes and a mild climate and is known as cultural tourist site that was given to us by Mother Nature. The entire Jungmun-dong area was designated as an international tourist site in 1971, which has drawn many foreign tourists to this region. The Jungmun Tourism Complex, which is the largest in Korea, is a total vacation site located around the ocean surrounding Jungmun-dong at the end of the west side of the island. There are 7 luxury hotels, Pacific Land, Yeomiji Botanical Garden, golf range, Seon-Imgyo, natural waterfalls, and Jungmun Beach, making the area popular among even foreign tourists. (Visit Jeju)
Source: Visit Jeju
23. Cancellation & Refund Policy
Q: What is ‘The Shilla Jeju’s’ cancellation policy, and under what conditions are refunds possible?
A: โThe Shilla Jejuโ follows the “Booking Cancellation/Amendment and No-Show” policy outlined below.
Knowing the regulations that change based on peak and off-peak seasons will be very helpful when planning your trip.
Peak Season (May to Oct., Dec. 24 to Dec. 31)
The rules for cancellations and amendments are stricter during the peak season.
- Cancellations and amendments are free up to 7 days prior to the check-in date.
- From 6 days to 1 day prior to check-in, a 20% penalty of the first night’s room rate is charged.
- If a cancellation or amendment occurs after 18:00 on the day before check-in, or in the event of a no-show, an 80% penalty of the first night’s room rate is charged.
Off-Season (Off-peak periods)
During the off-season, more flexible rules apply.
- Cancellations and amendments are free up to 18:00 on the day prior to the check-in date.
- If a cancellation or amendment occurs after 18:00 on the day before check-in, or in the event of a no-show, a 10% penalty of the first night’s room rate is charged.
Make sure to keep these rules in mind to avoid unnecessary costs.
24. Reviews & Ratings
Q: What have previous guests said about their stay at ‘The Shilla Jeju’?
A: Many guests who have stayed at ‘The Shilla Jeju’ hotel have left generally positive reviews. Here are the key points from their feedback.
Service Quality
- Praise: Guests highly appreciated the friendly and professional service provided by the staff.
- Feedback: Many mentioned the attentive and helpful staff made their stay comfortable and enjoyable.
Room Condition
- Praise: The rooms were described as clean, comfortable, and luxuriously decorated.
- Feedback: Guests particularly praised the comfort of the bedding and the cleanliness of the rooms.
Facilities and Amenities
- Praise: The hotel’s facilities, including the pool, spa, and fitness center, received high marks from guests.
- Feedback: The swimming pool and spa facilities were frequently highlighted as exceptional.
Dining
- Praise: The quality of food and variety of menus at the hotel’s restaurants were highly rated.
- Feedback: The breakfast buffet received numerous positive comments for its variety and taste.
Location
- Praise: The hotel’s location was praised for its convenience to nearby attractions.
- Feedback: Guests were satisfied with the beautiful sea views and the hotel’s proximity to tourist spots.
25. Real Guest Experiences & Photos
Q: Can we access genuine reviews and photos shared by actual guests at ‘The Shilla Jeju’?
A: My previous post includes photos and genuine reviews from actual guests at the hotel. If you’re curious, do check out the link below!
Here is one of the actual customer reviews of ‘The Shilla Jeju‘ that was previously introduced in the above blog post.
Best Review: “The Shilla Jeju Hotel Premier Twin Garden View Room Review”
Source: https://blog.naver.com/snflgg/223142609870
Summary of the Blog Post
Upon arrival, I was captivated by the exotic view from the entrance to the main gate of the Shilla Jeju. Despite it being a Sunday afternoon, the parking lot was almost full. There was a 5-star hotel sign at the Shilla Jeju entrance.
The check-in process was handled at a cozy check-in counter, where I completed the reservation and received a brief explanation. After that, I could collect the room key. Although the lobbyโs ambiance felt a bit dated and inconvenient in some aspects, all those thoughts vanished once I entered the room. The room had an antique atmosphere, and it was cozy and luxurious.
From the room balcony, I could enjoy a beautiful garden view, which reminded me of an exotic Southeast Asian trip. The scenery was beyond my expectations. The bathroom felt a bit dated as well, but it had a bathtub, allowing me to enjoy a relaxing half-bath.
Overall, the first impression of the Shilla Jeju Hotel was a bit disappointing, but the room and the balconyโs stunning view exceeded my expectations.
Source: https://blog.naver.com/snflgg/223142609870
26. Additional Information
Q: Are there any other important details or helpful tips about ‘The Shilla Jeju’ that guests should be aware of before their stay?
A: Here are some important details and helpful tips about โThe Shilla Jejuโ that guests should be aware of before their stay:
- It is recommended to book your stay well in advance. This is especially important if you want to secure reservations at the popular buffet restaurant or for quiet dining options.
- Visit during colder months when even outdoor amenities like pools are accessible.
- Explore nearby attractions like Jungmun Beach just a short walk away from the hotel.
- The hotel interior boasts a luxurious atmosphere harmonized with the works of world-famous artists, a tropical garden, and delicate and impeccable services.
- The hotel features 6 dining options, a fully-equipped fitness club with spa pools and a sauna, and free WiFi at the business center.
- The hotel provides full traveling services with various programs such as an adult pool, the Kids Cabin, Moonlight Swimming and the Glamping & Camping Village, provided by onsite professional leisure staff, G.A.O. (Guest Activity Organizers).
- It takes about 50 minutes from Jeju International Airport by Airport Limousine Bus (No. 600), taxi, etc.
โ Wrapping Up
With this, I would like to conclude the FAQ compilation post covering everything about ‘The Shilla Jeju’ Hotel.
For more details about Lotte Hotel Jeju, check out my earlier posts below. Iโve poured a lot of effort into them, and Iโm sure youโll find them useful. ๐
Wishing you a fantastic and joyful trip to Korea! ๐
We've done our best to compile the most up-to-date and accurate information, but some details might be different due to changes in the hotel's policies or errors in data collection. Please bear this in mind when using this as a reference for your hotel stay.
